Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us within 2 hours of placing it. Once your order has been processed, we may not be able to make changes.
Q: How do I apply a discount code?
A: You can apply your discount code at checkout. Simply enter the code in the “Promo Code” box, and the discount will be applied to your total.
2. Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping! Shipping times and costs vary depending on the destination. You can check estimated shipping fees at checkout.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of purchase for a full refund. Items must be unworn, unwashed, and in original condition. Home décor items must be unopened and unused.
Q: How do I return an item?
A: To return an item, please visit our Returns Portal and follow the instructions. You will receive a prepaid shipping label to send the item back to us.
Q: Can I exchange an item?
A: Yes! Exchanges are available for different sizes or colors of the same item. If the item is out of stock, we will offer a full refund.
4. Sizing & Product Information
Q: How do I know which size to choose?
A: Please refer to our Size Guide available on each product page. If you’re unsure, feel free to contact our customer service team for assistance.
Q: Are your clothing items true to size?
A: Most of our clothing runs true to size, but we recommend checking the size guide for each item. For fitted styles, you may want to size up for a more comfortable fit.
Q: How do I care for the products?
A: Care instructions are provided on the product label. For most clothing, we recommend machine washing on a gentle cycle with cold water. Home décor items often require spot cleaning or dry cleaning.
5. Home Décor
Q: Do you offer customizations for home décor products?
A: Some of our home décor items, such as cushions and wall art, can be customized. Please check the product description for customization options or contact us for more details.
Q: How do I know if an item will match my home?
A: We include detailed product descriptions, photos, and dimensions on each product page. If you’re unsure, reach out to us with details about your space, and we’ll be happy to offer recommendations.
Q: Can I return home décor items?
A: Yes, home décor items can be returned within 14 days, as long as they are unopened and in their original condition.
6. Account & Newsletter
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your information for faster checkout, and receive exclusive offers.
Q: How can I subscribe to your newsletter?
A: You can subscribe by entering your email address at the bottom of our homepage. You’ll receive updates on new arrivals, special offers, and more!
Q: How do I unsubscribe from the newsletter?
A: If you no longer wish to receive our newsletter, simply click the “unsubscribe” link at the bottom of any email, or update your preferences in your account settings.
7. Contact Us
Q: How can I reach customer service?
A: You can contact us via email at [email protected]. Our customer service team is available Monday to Friday, from 9 AM to 6 PM (EST). We strive to respond to all inquiries within 24 hours.
Q: Do you have a physical store?
A: Currently, we are an online-only store. However, we offer detailed product information and excellent customer support to ensure a smooth shopping experience.